Terms of service

Terms of Service

Please read these Terms and Conditions carefully before using this website.

Welcome to the website of To The Moon And Back Prints. By continuing to browse and use this site, you are agreeing to comply with and be bound by the following terms and conditions of use, which—together with our Privacy Policy—govern the relationship between you and To The Moon And Back Prints (ABN if applicable) regarding your use of this website.

In these terms, "we", "our", and "us" refer to To The Moon And Back Prints, and “you” refers to the visitor, customer, or user of our website.

Amendments to Terms

We may update these terms and conditions at any time. Please check back regularly to ensure you're aware of any changes. Continued use of our website means you accept any revised terms.

Limitation of Liability

While we do our best to provide accurate and up-to-date information, we do not accept liability for any loss or damage you may suffer from using this website or relying on its content, products, or services. This includes any loss from errors, omissions, third-party links, or external sites.

You are responsible for ensuring any products, services or information available through this site meet your specific needs. We expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.

Australian Consumer Law

In line with the Competition and Consumer Act 2010 (Cth), our liability for any breach of a consumer guarantee is limited to one or more of the following: the replacement of the goods, the resupply of services, or the cost of doing so again.

You must be over 18 years of age to use this website or purchase goods or services from us.

Delivery of Goods

Physical orders are shipped via Australia Post or other reputable carriers once full payment is received. Delivery usually takes 2–14 business days, depending on your location.

We are not responsible for items lost or damaged in transit. Please liaise directly with the carrier for such matters. Any replacements are at our discretion.

Digital products (e.g., downloads) are available immediately after purchase. If you experience technical issues, please contact us at hello@tothemoonandbackprints.com.au.

Returns and Refunds

We comply with Australian Consumer Law regarding returns and refunds. If you're unhappy with your order, please contact us within 7 days of receiving it, including a valid reason for return. Refunds may be issued upon safe return of unused items and are processed to the original payment method.

All refunds are issued at our discretion.

External Links

Our website may contain links to external websites for your convenience. This does not imply our endorsement of those sites. We are not responsible for their content or availability.

Any information or products from third parties are not recommendations by us and are used at your own risk.

Disclaimer

We provide our products and content “as is.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including those of merchantability and fitness for a particular purpose. We do not guarantee this website will be free of errors or viruses.

Privacy

We value your privacy and handle your information according to Australian Privacy Principles. Please read our Privacy Policy for more.

Customer information is stored securely and is never sold. You can update your details at any time by contacting hello@tothemoonandbackprints.com.au.

Intellectual Property & Copyright

All content on this site—including illustrations, card designs, layout, and logos—is the intellectual property of To The Moon And Back Prints. You may not copy, reproduce, or exploit our materials for commercial use without our written consent.

You may use content from our website for personal, non-commercial use only, and must attribute the source.

Competitor Exclusion

If you offer similar products or services for a fee and are visiting this site for competitive purposes, you are not permitted to use, copy, or republish any materials from our site. Breach of this term may result in legal action.

Entire Agreement

These terms constitute the full agreement between you and To The Moon And Back Prints regarding use of this site and supersede any prior communications or agreements.

Severability

If any part of these terms is deemed invalid in any jurisdiction, the remainder shall remain valid and enforceable.

Jurisdiction

This agreement is governed by the laws of Queensland and the Commonwealth of Australia. Any disputes arising from this agreement will be handled in Queensland courts.

If you have any questions about these terms, please email hello@tothemoonandbackprints.com.au.

5 Reasons Our Cards Belong in Your Store

PROUDLY AUSTRALIAN MADE

Locally made and owned, supporting Aussie hands and hearts.

100% RECYCLED

Printed on premium, fully recycled paper—gentle on the planet, lasting in memory.

AWARD WINNING

Awarded the Australia Post Local Business Hero Award in recognition of our passion for quality, community and connection

GIVING BACK

A 5% of each retail sale is donated toward mental health support.

WITH LOVE

Every card is designed with care, heart, and a deep love for meaningful connection.